Cancellation & Refund Policy

14 day free trial

Every new listing starts with a 14 day free trial. Cancel at any time during the trial and you will not be charged — your listing is taken offline and no payment is ever taken.

We email you three days before your trial ends, with a one click link to cancel if you would rather not continue.

Cancel anytime

You are never locked in. Open your provider dashboard and choose Cancel subscription on your plan card. Cancellation takes effect straight away, and you do not need to email us or call anyone.

Subscriptions renew automatically

Monthly and annual subscriptions renew automatically at the end of each billing period until you cancel. If you cancel, your subscription is set not to renew: your listing stays live until the end of the period you have already been billed for, and you are not charged again. When that period ends, your listing goes offline automatically.

No refunds

All payments are final and non-refundable. We do not offer refunds of any kind, on any payment, monthly or annual, except where required by law.

Annual plans are non-refundable after the free trial ends, including if you stop using the listing part way through the year. Cancelling stops every future charge, but it does not refund a payment already made.

If you were charged in error, or you believe a charge was not authorised, contact us and we will put it right.

Reactivating later

We keep your listing details on file after you cancel, so nothing is lost. Press Reactivate on your dashboard and your subscription resumes where it left off, or start a fresh checkout if the old one has already ended.

Deleting your listing

Deleting is different from cancelling. Deleting cancels your subscription immediately and permanently removes your listing, its photos and its details. That cannot be undone.

Changing plans

You can upgrade or downgrade at any time. Stripe prorates the difference automatically, so you only ever pay for what you use. Changing plans does not create a refund of amounts already paid.