Privacy Policy

1. Who we are

Mobile Service USA operates a directory website that lists independent mobile service providers. This policy explains what personal information we collect, why we collect it, and the choices you have.

2. Information we collect

Account data. When you create an account we collect your name, email address, and password (stored in hashed form by our authentication provider). If you sign in with Google we receive your name, email address, and profile picture from Google.

Listing data. If you publish a provider listing we collect the business details you enter, which may include your business name, description, service categories, service areas, business address or city, phone number, email address, website, business hours, credentials you tell us about, and any photos you upload.

Quote request messages. When a customer sends a quote request we collect the name, email address, phone number, service requested, preferred date, and message they submit, and we pass those details to the provider they contacted.

Legal acceptance records. When you accept our Terms we record the version you accepted, the date and time, and the IP address the acceptance came from.

Technical data. Our hosting and security providers automatically log standard technical information such as IP address, browser type, device type, and pages visited.

3. How we use your information

We use your information to provide and operate the Platform: to create and secure your account, to publish and display listings, to deliver quote requests to providers, to process subscriptions and payments, to calculate ratings, to prevent abuse and fraud, to provide support, and to meet our legal obligations.

We do not sell your personal information, and we do not share provider contact details with other providers.

4. Quote request messages

Quote requests are private messages between a customer and the provider they chose. We store them so both parties can refer back to them, and they are visible only to that provider and to our administrators for support and moderation.

We do not read quote requests for marketing purposes and we do not share them with other providers.

5. Payments and Stripe

Provider subscriptions are processed by Stripe. We do not receive or store your full card number. Stripe receives the payment details you enter and processes the charge, and it shares back a customer identifier, a subscription identifier, and the status of your subscription so we can keep your listing live.

Stripe's handling of your payment information is governed by Stripe's own privacy policy.

6. Cookies and similar technologies

We use cookies and similar browser storage to keep you signed in, to remember your preferences, and to keep the Platform secure. Blocking these cookies may stop parts of the Platform, such as signing in, from working.

Where we use non-essential cookies, you can control them through your browser settings.

7. Analytics

We collect aggregate usage information about how visitors find and use the Platform, such as page views and the actions taken on a listing. We use this to understand which services and areas are most useful and to improve the directory.

Listing owners can also see summary numbers for their own listing, such as views and call clicks.

8. Who we share information with

We share personal information only with service providers who help us run the Platform, and only as far as they need it: our hosting and database provider, our authentication provider, Stripe for payments, and our email provider for transactional messages.

We may also disclose information where the law requires it, where it is necessary to protect our rights or the safety of others, or as part of a merger or sale of the business.

9. How long we keep information

We keep account and listing data for as long as your account or listing is active. If you delete your listing we remove the listing details, but we may keep limited records where we need them for legal, tax, accounting, or fraud-prevention purposes.

Legal acceptance records are kept for as long as we may need to demonstrate that consent was given.

10. Your choices and rights

You can update your account details and your listing at any time from your dashboard. You can also ask us to access, correct, or delete your personal information, or to stop sending you non-essential emails.

To make a request, contact us at support@mobileserviceusa.com. We will respond within the timeframe required by the law that applies to you.

11. Children

The Platform is not intended for children under 18, and we do not knowingly collect their personal information.

12. Security

We use industry-standard measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Changes to this policy

We may update this policy from time to time. When we make a significant change we will update the effective date below and, where appropriate, tell you by email or in the Platform.

14. Contact us

Questions about this policy can be sent to support@mobileserviceusa.com.